Brobot ONE Privacy Policy
This policy explains what information The Brobot LLC (“Brobot,” “we,” or “us”) collects when you order Brobot ONE through our order form, how we use it, and who we share it with. It applies to the order form at orders.brobotone.com and to the service we provide after you order.
1. Information we collect
- Business and contact details: business name, your name and title, email address, phone number, and shipping address.
- Order details: the plan, number of lines, phone models, how you label your lines, setup notes you write, and your agreement choices.
- Number transfer details: your current provider and, when you transfer numbers, the account information and phone bill needed to complete the transfer.
- Agreement records: when you accept the Terms of Service and Agreement we record your typed name and title, the date and time, the version accepted, and your IP address and browser information.
- Payment information: you enter your card details directly into our payment processor’s secure fields. We do not see or store your full card number. We receive a reference to the saved payment method and the payment status.
- Technical data: basic logs such as IP address and browser type, and your browser may save a draft of your order on your own device so you can resume it. That draft stays in your browser.
2. How we use it
- To process your order, charge your payment method, and set up and provision your service and phones.
- To arrange shipping and to transfer your phone numbers.
- To send your order confirmation and communicate with you about your account, billing, and support.
- To keep records of your agreement and to prevent fraud and misuse.
- To comply with legal, tax, and regulatory obligations.
3. Who we share it with
We share information only as needed to provide the service:
- Payment processor: to take payments and manage your subscription.
- CRM and communications platform: our platform provider, GoHighLevel, where your contact record and order notes are stored and where we send your emails.
- Carriers and infrastructure providers: to port numbers and provide voice and messaging, including requests required by carrier regulations.
- Shipping providers: to deliver your phones.
- Legal and safety: where required by law or to protect our rights, customers, or the public.
We do not sell your personal information.
4. How long we keep it
We keep order and agreement records for as long as your account is active and for the period afterward needed for billing, tax, legal, and dispute purposes. We then delete or anonymize them where we can.
5. Security
We use industry-standard protections, including encrypted connections and a payment processor that handles card data on its own secure systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your choices
You can ask us to access, correct, or delete the personal information we hold about you by emailing [email protected]. We may need to keep certain records to meet legal obligations or to enforce our agreements. You can also clear any saved draft by clearing your browser’s site data.
7. Children
Brobot ONE is a business service and is not directed to children.
8. Changes to this policy
We may update this policy from time to time. The effective date above shows the latest version, and we will notify account holders of material changes by email.
9. Contact us
The Brobot LLC, Ocala, FL
[email protected] · 980-BOT-DUDE (980-268-3833)
See also our Terms of Service and Agreement.